FAQs

 

Q: What solution can I use with My Clean Buddy?

A: We recommend using the 100% all natural cleaning solution created by the My Clean Buddy Jr., which is currently on sale as a bundle HERE. We recommend diluting the disinfectant in water with a ratio of 1:20 (1 part disinfectant 20 parts water). Learn more about our solution maker HERE.

 

Q: How does My Clean Buddy work?
A: Our device works as a spray fogger – simply attach the anti-bacterial solution to the spray device, grip onto the ergonomic handle, and dial in spray intensity. 
 
Q: What is the science behind My Clean Buddy?
A: The supercharged multi-stage heat exchange type steam generating device superheats the liquid water from the saturated steam into a single water molecule by utilizing the principle of generating more than one superheated steam. This allows for My Clean Buddy to disperse the disinfecting solution evenly and effectively, helping to eliminate germs and bacteria wherever they may be. 
 
Q: Why Thermal Fogging?
A: Thermal fogging turns cleaning solutions into heated fog that can get in between crevices. The disinfecting fog permeates the whole structure. It cleans the air and surfaces. When done right, thermal fogging eliminates many of the pathogens found in an area.
 
Q: Instructions for the My Clean Buddy?
A: Using the My Clean Buddy is as easy as it gets!
1. Fill the bottle attachment with disinfecting solution, and attach to My Clean Buddy.
2. Plug power cord into power outlet.
3. Power on device by using the red switch located on the side.
4. Allow 45 seconds for the device to fully power on and begin dispensing fog (indicated by the green light on the side of the device.)
5. Simply point to the area you wish to disinfect. 
Instruction manual can be found here
 
Q: Instructions for My Clean Buddy Jr.?
A: My Clean Buddy Jr. has two settings
Sanitizing Mode for general disinfecting (recommended for use with the My Clean Buddy)
1. Fill the My Clean Buddy Jr with distilled water with 400ml of water (approximately 3/4 full)
2. Add 1 tablespoon of table salt (approximately 15-20g of salt)
3. Power on the My Clean Buddy Jr; But do not attach the spray attachment, and a series of flashing lights will begin and will end on blue. (Signifying the start of the solution making process.)
4. After 5 minutes a beep will signify the end of the process.
5. At this point you can pour the solution into your My Clean Buddy for a powerful disinfectant mist or you can spray directly from the My Clean Buddy Jr with the spray attachment.
6. Once finished with use; you can empty the solution maker and flush with water, or store the solution created. (We recommend no longer than 1 week of storage time.
 
Degreaser Mode for tough to clean messes (recommended for use directly with the My Clean Buddy Jr.)
1. Fill the My Clean Buddy Jr with distilled water with 400ml of water (approximately 3/4 full)
2. Add 1 tablespoon of table salt (approximately 15-20g of salt)
3. Power on the My Clean Buddy Jr; But do not attach the spray attachment, and a series of flashing lights will begin. Press the power button again and the light will end on purple. (Signifying the start of the solution making process.)
4. After 10 minutes a beep will signify the end of the process.
5. At this point you can attach the spray attachment and begin spraying surfaces. (Remember to wipe after use)
6. Once finished with use; you can empty the solution maker and flush with water, or store the solution created. (We recommend no longer than 1 week of storage time.
Instruction manual can be found here
 
Q: What is the the My Clean Buddy Jr. and why should I purchase both?
A: The My Clean Buddy Jr. produces a powerful non toxic disinfectant from a mixture of table salt and water called sodium hypochlorite. This solution can be sprayed directly from the My Clean Buddy Jr or it can be poured directly into the My Clean Buddy for an ultimate cleaning experience. Currently The My Clean Buddy and Clean Buddy Jr are on sale as a package HERE.
 
Q: How often do I have to refill?
A: We encourage to use the anti-bacterial spray generously and refill as needed. The  280ml bottle attachment allows for adequate spray time. 
 
Q: Do I need to wipe after spray with the My Clean Buddy? How about with the My Clean Buddy Jr.?
A: With the My Clean Buddy there's no need to wipe surfaces. When used properly the My Clean Buddy leaves no residue behind. The spray volume is only 0.26nm, that’s just .00026 microns. And because the My Clean Buddy Jr. doubles as a solution maker and an on the go disinfecting sprayer, it does require wiping after use. 
 
Q: What is the PPM measurement in the solution created by the My Clean Buddy Jr.?
A: The My Clean Buddy Jr. has two stages in the solution creating process. The first stage is completed in 5 minutes and yields a solution with a ppm measurement of 200. The second stage is completed in 10 minutes and yields a solution with a ppm measurement of 500. 
 
Q: How do I know it's working? Is there a way to test the power of the disinfectant?
A: Yes, as with any homemade solution makers you want make sure the solution is the proper balance to ensure proper disinfecting. For this you can simply use any ph strip tester. Hypochlorous acid has a ph range of 3.5-7. Sodium Hypochlorite is over 7.5. Both have great disinfecting properties. 

 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification via email.


Q: How long does shipping take?
A: Please allow up to 3 days for your order to process. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 1-3 weeks. For International orders, please allow up to 3-4 weeks.


Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.


Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.


Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customer's private details!


Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


Q: Does 'My Clean Buddy' provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or your product is damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.

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